Debian Mate works good on the laptop. No issues with it for me. But I've not done Iron either. Just running Pale Moon and FF-ESR on it.

Think he's talking about his wife's brand new laptop that's having the issues.

Guess that's why I saw an update to Open box either yesterday or this morning then.

Might had been early of the morning because brain was still not functioning. I just remember open box flashing across with the other.

Too bad can't reset it either. Nobody has the 'security answers' do they?

What I was thinking was a 'forgot password' bit if possible and see what the questions were. Then maybe someone would know answers. But guess you already did that one.

Thinking same thing. FF has some screwed up messes during their updates

Check this search link. Might be of help.
Saw this link. It's on the FF thing. https://support.mozilla.org/en-US/questions/1227671

I ran a search and found a group of people having various issues on this.

I would post the search link but I'm using Palemoon at moment and it's their own search engine. I hardly use FF on my desktop. Bitch is one hell of a resource hog especially if I run certain websites such as FB to contact family members or certain friends. So usually here on Palemoon on the desktop.

Hope it helps out. FF just screws my cpu usage on the desktop whereas Palemoon don't unless I'm running Facebook. Then it can rev up real fast like.